Last updated: February 2026
 

1. Introduction

Senoret Brothers (“we”, “our”, or “us”) is committed to protecting the privacy and personal information of our clients, website visitors, and partners. This Privacy Policy explains how we collect, use, store, and protect personal data when you interact with our website, contact us, or use our guiding services.

By using our website or services, you agree to the practices described in this policy.
 

2. Information We Collect

We may collect the following types of personal information:

• Contact information: name, email address, phone number, nationality

• Booking and inquiry information: details related to guided programs, dates, preferences, and experience level

• Technical information: IP address, browser type, device information, and basic usage data collected through cookies or analytics tools

• Safety-related information: relevant experience, skills, or background information required for guiding and risk management purposes

We do not intentionally collect sensitive personal data unless it is necessary for safety, legal, or operational reasons and voluntarily provided by you.
 

3. How We Use Your Information

We use personal information for the following purposes:

• To respond to inquiries and communicate with clients

• To plan, organize, and deliver guided mountain activities

• To evaluate suitability and safety for specific programs

• To process bookings and manage reservations

• To improve our website, services, and user experience

• To comply with legal, insurance, and regulatory requirements

We do not sell, rent, or trade personal information to third parties.
 

4. Sharing of Information

Personal information may be shared only when necessary and limited to:

• Guides, instructors, or operational partners involved in delivering services

• Insurance providers or emergency services, when required for safety or legal reasons

• Service providers supporting website hosting, email communication, or analytics

All third parties are required to handle personal data responsibly and in accordance with applicable privacy laws.
 

5. Data Storage and Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, or disclosure. Data is stored securely and accessed only by authorized persons.

While we strive to protect your information, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
 

6. Cookies and Analytics

Our website may use cookies or similar technologies to improve functionality and understand how visitors interact with the site. Cookies do not collect personally identifiable information unless you choose to provide it.

You may adjust your browser settings to refuse cookies or notify you when cookies are being used.
 

7. Your Rights

Depending on your location, you may have the right to:

• Request access to your personal data

• Request correction or deletion of your personal data

• Withdraw consent for data processing, when applicable

Requests can be made by contacting us using the information below.
 

8. International Clients

Our services are offered to clients from different countries. By providing personal information, you acknowledge that your data may be processed and stored in Chile or other jurisdictions where our service providers operate.
 

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
 

10. Contact Information

If you have any questions about this Privacy Policy or how we handle personal information, please contact us at:
 

Senoret Brothers
Email: senoretbrothers@gmail.com
Chile