Senoret Brothers Expeditions, Inc. Travel Policy Terms and Conditions

-updated March 27, 2019

These Terms will govern your trip with Senoret Brothers Expeditions, Inc. (“SenoretBrothers”). The individuals participating in a trip will be referred to as “Client” throughout the Terms. Any individual booking a trip offered through SenoretBrothers will be required to agree to the terms.

Before the start of your trip with SenoretBrothers, you will be required to sign the Participant Agreement Release and Assumption of Risk policy online. You will be provided a hyperlink to access the policy along with instructions on how to sign after booking your trip. You may preview the policy here.

The Participant Agreement Release and Assumption of Risk policy and the Terms set forth below constitute the entire, complete and exclusive agreement between the Client and SenoretBrothers and no waiver, modification, alteration or termination thereof shall be permitted unless set forth in writing signed by both parties.

Reservation Deposit

In addition to agreeing to the Terms below, the Client will be required to submit to SenoretBrothers a deposit of $600. Once the Client has paid the deposit, SenoretBrothers will provide confirmation of Client’s reservation. The remaining balance for the trip will be due ninety (90) days before the trip departure date.

By agreeing to these terms, SenoretBrothers will charge your final balance to the credit card you provide. If the outstanding balance is not paid by this time, SenoretBrothers reserves the right to cancel the Client’s reservation. If a reservation is made less than ninety (90) days prior to trip departure date, the full balance of the trip is due at that time.

Cancellations

Any cancellation by the Client must be made in writing. The date on which SenoretBrothers receives the Client’s written cancellation will determine the charges applicable. The schedule of Cancellation Charges is as follows:

Cancellation fee within 90 days:
61-90 days prior to departure: 50% refund
31-60 days prior to departure: 25% refund
30 or fewer days prior to departure: 100% Cancellation Fee

91+ days prior to departure: Our Risk Free Booking Window and Lifetime Deposit Policy  is applied.

After paying your trip deposit, you can cancel at anytime during the first 10 days after booking and get a 100% refund.  The 10 day Risk Free Booking Window applies to deposits made 100+ days before the trip departure date. For deposits paid between 100 and 91 days before the trip, the Risk Free Booking still applies, but the window becomes shorter as final payments are collected 90 days before the trip.

Lifetime Deposits Details

• Your deposit becomes a Lifetime Deposit after the 10-day Risk-Free Booking Window. Lifetime Deposits are valid up to the 91 days prior to the scheduled departure.
• Your Lifetime Deposit does not expire and can be used for any available future guided trip.  You may also transfer the deposit as a gift to a friend.
• A Lifetime Deposit can be granted once per client. If a client needs to cancel a second time, the deposit will be forfeited.
• Transfer of deposit as a gift is valid on new bookings only.
• Lifetime Deposits are not refundable in cash.
• Private customized adventures may be exempt from Lifetime Deposits.
• The value of the Lifetime Deposit is the amount of the original deposit. If the deposit requirements of the new trip being booked are higher, the difference must be paid in order to confirm the booking.
• Lifetime Deposits cannot be combined and are limited to one per tour booked per person.
• Not redeemable with any other offer, discount or promotion.

Our Lifetime Deposit cannot be used to rebook the same tour at a discounted price.

Our cancellation policy is strict. We urge you to purchase trip cancellation/ interruption insurance that cover loss of effects, trip delay, cancellation insurance and all other expenses that might arise as a result of loss, damage, delay or inconvenience occurring to the Client.

Mandatory Insurance

In addition to the suggested trip cancellation/ interruption insurance,  it is mandatory for all Clients to provide evidence of insurance for ski travel that covers personal accident, medical expenses, and air ambulance (emergency evacuation). If you are joining our Off-Piste or Backcountry trips, you need to make sure your insurance covers off-piste and backcountry skiing and snowboarding in the countries you will be visiting. Evidence of this insurance needs to be provided fourteen (14) days of submitting a reservation form. In the event evidence of insurance is not provided, SenoretBrothers reserves the right to cancel the Client’s reservation.

Visit our insurance page for details.

Guaranteed Departures Details

• Our trips are guaranteed to run once we have one confirmed booking on the trip. We reserve the right to cancel scheduled trips on our calendar with zero guests, therefore you must book with SenoretBrothers before making your travel arrangements. We are not responsible for travel arrangements made prior to confirming your PowderQuest booking.
• SenoretBrothers cannot be held responsible for departures that are canceled due to circumstances beyond our control, including but not limited to natural disasters, political instability, terrorist activities, or strikes. Therefore we strongly urge you to purchase cancellation/ interruption insurance.
• If we feel it would be unsafe to run a trip as scheduled, the trip is cancelled and we give you a spot on another departure of the same trip, or a full credit to use towards any of our other trips.

Services Not Covered

Additional activities may be offered by SenoretBrothers during a trip. Client, however, will be responsible for all extra expenses incurred as a result of Client’s participation in the activity. Only those activities described in the trip description are included in the total cost of the trip. Client will be responsible for charges issued by any airline used while on tour for any or all of the following: Excess baggage, over weight, oversize, or ski and snowboard charges.

Most tours include meals and drinks. Details are indicated on our website. When meals and drinks are not included, client will be responsible for his expenses.

Price Adjustments

SenoretBrothers reserves the right to adjust (increase or decrease) the price of a trip due to changes in exchange rates, increases in air fares or other transportation costs, taxes, or if government action should require us to do so. In the event the price adjustment is an increase, SenoretBrothers will be responsible for the first 2% of the increase and Client will be responsible for the balance.

Changes to Itinerary

Client acknowledges that the nature of this type of travel requires considerable flexibility and changes to the itinerary may occur. Therefore, the agreed upon itinerary does not serve as a contractual obligation on the part of SenoretBrothers. Client understands that the route, schedules, itinerary, amenities and mode of transportation may be changed without prior notice due to local circumstances or events, which may include sickness or mechanical break down, flight cancellation, strikes, events occurring due to political disputes, entry or border difficulties, climate and other unpredictable or unforeseeable circumstances. In the unlikely event the group is unable to travel as described on the itinerary due to weather or road closures, additional accommodations may be required. Expenses for additional accommodations will be charged to the Client.

While SenoretBrothers will make its best effort to provide its services as advertised, reasonable changes in the itinerary may be made where deemed appropriate, advisable or necessary due to unforeseen circumstances. If SenoretBrothers makes a change in the trip, the client will be informed prior to departure when possible.  If the change is made due to unforeseen circumstances no compensation is payable.

Trip Guides; Laws

The trip guide’s decisions will be final on all matters. The client will at all times comply with the laws of all countries visited. If the client fails to comply with any law, or refuses to comply with the decisions of the trip guide, then the trip guide may dismiss the Client from the trip, and Client will have no right to any refund.

Health, Fitness and Ability

Given the nature of the trips, SenoretBrothers requires that Client acknowledge that he or she is in good health and physical shape at a required level appropriate for this form of adventure activity. Client represents that he or she is capable of participating in all activities without endangering himself or herself or any other of the Clients or guides of SenoretBrothers. Client agrees to provide pertinent medical and health details in our pre-trip questionnaire. If the client fails to provide pertinent details or does not meet the required physical, health or ability levels, then the trip guide may not allow the Client to participate in select guided activities.  The trip guide may dismiss the Client from the trip, and Client will have no right to any refund.

Claims and Complaints

If Client has a complaint against SenoretBrothers, Client must first inform the trip guide of the complaint while on the trip so that the trip guide has a chance to rectify the situation. Any further claim or complaint against the SenoretBrothers must be received within thirty (30) days of the end of the trip.

Travel Documents

Client agrees to have a valid passport and necessary visas, permits, certificates of vaccination and any other necessary document for traveling to the destinations of the trip. SenoretBrothers does not assume any responsibility for securing those travel documents necessary for the trip and said responsibility will be that of the Client. Any advice or information provided by SenoretBrothers with respect to visas, vaccinations, passports, clothing, climate, baggage, special equipment, etc. is given in good faith but without responsibility of PowderQuest.

Airlines

The responsibility of the airline is limited to the carriage of passengers and baggage in accordance to the conditions of carriage. When the client has arranged for airfare through SenoretBrothers, it is not responsible for the carriage of the clients. Client acknowledges that it is his responsibility to arrive on time for departure, and Client acknowledges that these arrangements are made in good faith but are in no way legally binding.

Photographic and Video Release

Client agrees to permit SenoretBrothers employees and other guests to take photographs and make film and digital records of the trip without further recourse. I understand and agree that such photographs and/or film records may be used for commercial and/or promotional purposes.

Equipment

Client agrees to arrive with required equipment as listed on trip packing list and that required equipment is in good working order and ready to use upon arrival. If Client does not have this equipment, Client agrees to contact SenoretBrothers to arrange appropriate rentals.

I understand that SenoretBrothers may rent or outfit me with equipment required for backcountry travel or other tour use. I agree to treat the equipment as if it were my own, and if damaged or destroyed, I am responsible for the cost of the equipment, to be paid immediately and that may include international shipping costs and additional taxes.

Difficulty and prerequisites

 

No alpine climbing experience is required. However, if you had some, especially in rock climbing, it helps a lot.

Guest should feel comfortable flat footing and front pointing on moderate angle ice up to 55 degrees with crampons

These are all physically demanding days and participants must be in good hiking shape.

Guests are required to carry a backpack with their personal gear (clothes, sleeping bag, pad, etc), group (tents, pot, stoves, etc) and food. About 20 to 25 kg, except summit day. Otherwise, personal porters could be arranged in advance.

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Weather consideration

The fame of the area regarding wind and fast changeable conditions are not a legend. Be ready to experience nature and all its beauties and power. We have one back up days and one rest day, which we use it flexibly to make best use of weather conditions.

 

• Professional Mountain Guides (1 to 2 guide-client ratio)

• two nights hotel accommodation in Puerto Varas.

• all land transportation from Puerto Varas or Puerto Montt

• Horses

• All expedition food

• All community camping gear (tents, stoves, cooking gear, medical kit, etc.)

• All community technical gear (such as climbing ropes, fixed lines, multiple racks of hardware; cam devices, nuts, pitons, carabiners, webbing, etc.)

• Global rescue.